To obtain a higher level of service, monitor your agent’s productivity and quality of assistance.
Track the sales performance of each agent and study what works and what doesn’t. Learn which products to promote, which products are viewed the most, and how product impressions impact sales.
Every customer action, product viewed, and chat session are saved in an easy-to-read record. Study customer behaviors and review agents’ performances to maintain quality control and drive your business upward.
Receive our recommendations, such as best practice studies so you can progress daily with Oct8ne. Increase your sales and your customers’ satisfaction!
You will receive an email with a link to download this "E-book"