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Boost agent productivity

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Manage multiple sessions with ease and never lose a client
Oct8ne’s color prioritization system gives agents instant visibility as to who needs attention first. Our system automatically distributes chats evenly and gives agents the option to take on more if they want. They can also see the location of each customer which allows them to be attended in the correct language.
Inter-agent chat and transfer

Chat and transfers between agents

Agents can smoothly transfer sessions to each other or chat with a seasoned co-worker to get help. No more getting stumped by difficult customer questions or product recommendations.

Smart offline mode

Agents can manage customer expectations by toggling between “Available” or “Away.” No one logged in? You can display an after-hours message and an email contact form, or nothing at all.

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Customize greetings and phrases

It’s easy to craft automated greetings and avatar images. Want to save even more time? Create commonly used phrases and shortcuts for recurring questions.

Shared catalog of resources

Have resources you want to show a customer that aren’t on your site? No problem. Upload images and videos into the shared catalog for quick access during a chat.

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We switched to Oct8ne because we wanted to use the same sales techniques online as we do in person. The coviewer gives us endless potential to grow our business.
Keith Steinbeck, Sales Manager,m2sports.com

Next features:

Reporting

Ready to give Oct8ne a try?

Live Demo Request

During your 15-minute live demo, you’ll get to
use Oct8ne for yourself.

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Get in touch

If you have a question, want a demonstration of our product, or need a custom solution, we’re here to help you!

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If you have any questions please send an email to contact@oct8ne.com

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