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Three reasons why your e-commerce needs a livechat

A business thrives when it has positive relationships with its customers, but to make this bond work you have to focus on one vitally important factor: personalization. The online buyer needs an agent who is always available to help them with any obstacle, just like in a physical store.

How to stand out from your competition: Part 1

The electronic commerce sector is becoming more competitive, it’s not enough to have a great product, the store with the best design, or brilliant customer service; you need more. In this guide we tell you step by step how to stand out from your competition. Today, part one!

What is NPS and how can you apply it to your e-commerce?

Hiding behind the acronym NPS is an easy metric that can be key for your business. It’s a simple question, “How likely is it that you would recommend my company to a friend or colleague?”

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